These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator or airline or accommodation company). We can book you: i) a package holiday, in which case you will have one contract with the principal, or ii) the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As an agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
1. Deposits and Bookings
No contract shall exist between the client, which expression shall include all persons on whose behalf the client books, until a deposit has been received and confirmed in writing by All Chalets. Deposits are not refundable unless we are unable to accept your booking.
2. Payment of the Balance
Payment of the balance due must be made no later than 12 weeks before the departure date. For bookings within 12 weeks of the departure date the total costs of the accommodation is immediately payable. In all cases All Chalets reserves the right to cancel the holiday arrangements, without any obligation to refund or make alternative arrangements, where the client fails to make payments as stipulated.
We will endeavour to maintain the prices indicated/agreed however we reserve the right to vary the price of the accommodation if our costs are increased by over 2%. In addition we will pass on any direct costs incurred due to any changes in government legislation.
3.1. Prices as provided by chalet managers or tour operators can change on a daily basis. The prices listed online are indicative only and must be confirmed prior to booking. The final price is the value listed on your booking invoice.
4. Alteration or Cancellation by All Chalets
Due to circumstances beyond our control it may be necessary to make alterations to confirmed bookings. If this is necessary we will inform the party leader as soon as possible. In most cases these changes will be minor in nature and do not significantly alter the accommodation and service provided. In the unlikely event of All Chalets making a major alteration or cancelling the accommodation, All Chalets shall offer the client a choice of accommodation from the brochure/web site (where the price is less All Chalets will refund the difference) or alternatively offer a full refund.
5. Cancellation by the Client
Cancellation shall take effect only when written notification from the person signing the booking form is received by All Chalets. Cancellation fees shall be levied according to the period by which cancellation precedes the arrival date and are expressed by a percentage of the total accommodation price as follows:
• Cancellation more than 84 days before arrival date will result in loss of the deposit paid
• Cancellation between 84 days and 42 days before arrival date will result in a 75% cancellation fee.
• Cancellation less than 42 days before arrival date or in the case of a no-show will result in a 100% cancellation fee.
We strongly recommend that you purchase an insurance policy to cover you in the case of cancellation.
7. Alteration by the Client
You may change your booking up to 14 days before departure by transferring it to another person if you are unavoidably prevented from travelling, and the transferee meets any conditions which may apply to the accommodation and agrees to the terms of the booking agreement. The right to transfer is subject to the payment of an administrative fee of £25. Should you wish to make any other amendments to your confirmed booking you must notify All Chalets as soon as possible in writing. We will do our utmost to accommodate your requests but this may not always be possible. Where it is possible we will charge you an amendment fee of £25 plus any costs incurred by All Chalets or charges or costs incurred or imposed by our suppliers.
All Chalets cannot accept any responsibility for any problems or delays with regard to the clients personal travel arrangements. Clients are fully responsible for the provision of all necessary valid documents e.g. Passports or Visas.
9. Damage by and Behaviour of the Client
All Chalets shall be entitled to recover from the client the amount of all claims made against All Chalets in respect of any damage caused by the client to the accommodation or other property. The client undertakes to conduct him/herself in an orderly fashion and not to disrupt the enjoyment of others in the accommodation with the client or to prejudice All Chalets’ reputation with the owners of the accommodation or its suppliers. The client undertakes to comply with all local regulations in respect to the accommodation and these are clearly displayed in the entrances of all the chalets. We reserve the right at our discretion to terminate without notice and liability the accommodation of any person we deem to be acting inappropriately.
You must be adequately insured for winter sports and we may require you to produce evidence of this. In addition you are responsible for all costs incurred for medical expenses in the resort including mountain rescue fees which must be paid immediately.
The payment protection provided by All Chalets is not a replacement for travel insurance. Our payment protection is designed to cover you in the event of financial failure of the accommodation provider. You must always have an additional travel insurance policy to cover the other risks associated with your travel or holiday.
11. Force Majeure
We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by “force majeure”. Such events may include war, threat of war, riot, civil strife, actual or threatened terrorist activity, nuclear or natural catastrophes or acts of God, adverse weather conditions (including snow), fire and all similar events outside our control.
12. Length of Stay
The client is entitled to occupy the property only between 5pm on the agreed date of arrival and must leave by 10am on the agreed date of departure.
13.1. We promise to make sure that all parts of the accommodation we have agreed to arrange, perform or provide as part of our contract with you are performed or provided with reasonable skill and care.
13. 2. We accept responsibility for death, injury or illness caused by negligent acts and /or omissions of our employees and suppliers. When we talk about negligent acts this means failure by ourselves, or our suppliers whilst acting to use reasonable skill and care in performing or providing the service in question. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
13.3. We will also accept no liability for death or injury caused by any equipment provided in the accommodation in respect for infants and children such as cots, high chairs, stools etc. It is the responsibility of the client to ensure that these items are of adequate quality and construction. If there are any concerns these must be reported on the day of arrival to our representatives and the items must not be used.
13.4. We will also accept no liability for death or injury caused by any equipment provided by the owners of the accommodation in respect for infants and children such as cots, high chairs, stools etc. It is the responsibility of the client to ensure that these items are of adequate quality and construction. If there are any concerns these must be reported on the day of arrival to our representatives and the items must not be used. We are acting only as agents for the purchase of lift passes, ski equipment, rail travel and outsourced transfers and as such any complaints or issues regarding such services and equipment must be made to the actual suppliers and not All Chalets Ltd.
13.5. Where you book excursions or make further arrangements before departure or in the resort and make payments directly to the relevant suppliers All Chalets accepts no liability for any failure in such arrangement or any death or personal injury which you may suffer.
14. Baggage of the Client
All baggage and personal possessions remain at all times and in all circumstances at the owners risk except where All Chalets has proved to be negligent.
15. Complaints by the Client
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - email firstname.lastname@example.org.
16. Our Brochure and Web Descriptions
We have taken great care in the printing and production of our physical and web brochures and any accompanying literature but regret that we cannot be held responsible for circumstances beyond our control e.g. maintenance work to or breakdown of lift systems, adverse weather conditions, alterations to the furnishings of properties made by the owners, nor guarantee the workings of equipment such as televisions, etc. If any changes become apparent which we believe will materially affect the enjoyment of the accommodation then we will notify the party leader immediately it is brought to our attention. The information and prices shown in our brochure/web may have changed by the time you come to book your accommodation. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing/production regrettably errors do occasionally occur. You must therefore ensure you check all details of your accommodation (including the price) at the time of booking.
17. General Conditions
All Chalets does not accept pets in any of the accommodation and there is also a no smoking policy in all of the accommodation. Clients may only smoke on external balconies and terraces. Additionally skis and snowboards must be kept in the ski lockers and must not be brought into any of the apartments or left on balconies. We reserve the right to consider any guests failing to comply with these conditions as likely to cause damage and will be subject to clause 9.
18. Credit Cards
For those booking with credit cards we reserve the right to make an additional charge which we will inform you about at the time of booking
19. Use of hot tubs, saunas etc.
When using such equipment you are required to note the instructions given verbally by our staff and adults are fully responsible for ensuring that all children are not placed in any danger whatsoever. Children under 16 must be directly supervised by adults if using any such equipment and no children under 16 must use the sauna
These conditions and any contract to which they apply are governed in all respects by English Law.