If you are prevented from travelling to your holiday due to one of the following being in place within 10 days prior to your arrival, you can choose between a credit note or a refund*:
- A government national travel ban from your country of residence against France (this does not cover a negative travel advisory from your government)
- France closes its borders to arrivals from your country of residence
- Upon arrival in France you are required to quarantine
- The ski resort where your accommodation is booked is closed.
*REFUND: You will get a refund for all monies paid by you less a 25% admin fee issued within 28 days of cancellation. At the date that your holiday was due to take place, your refund will increase from 75% to 100% if we have successfully resold the holiday.
100% CREDIT NOTE: A credit note to the value of your booking payment will be offered for use within 24 months, subject to availability. To qualify for this option, you must have paid your full holiday balance on time and in full. No refunds will be given for partial use of this credit note
If you wish to cancel for any reason and your holiday is due to start within 10 weeks or less, then standard cancellation charges apply.
If you wish to cancel for any reason more than 14 weeks prior to your holiday start date, you will receive a refund less your booking deposit.
This Policy is designed to cover you when governments put any of these Covid-19 related travel restrictions in place for everyone. It does not cover you if you, or a party member, cannot travel due to being a close contact or displaying Covid-19 symptoms, either before your holiday or in resort or any regional or UK quarantine requirements. Travel insurance companies are now offering such products and please make sure your travel insurance will cover you for these situations.