Covid-19 Terms
Guests who are unable to travel to or stay at accommodations located in areas that are severely affected by COVID-19 can chose from the following options:
new dates for a future stay in any property managed by us (different rates may apply), or
a credit note for a future stay in any property managed by us, valid for 12 months, for the value paid by the guest or a higher amount at your discretion and the difference payable by the client. The arrival date of the future booking must be within 18 months from your original arrival date (ordonnance n°2020-315), or
a full refund of any prepayment/deposit minus 15% booking/admin fees.
Please note that Coronavirus policies apply only to cancellations made after the introduction of the mandatory travel restrictions.
Valid reasons that will lead to the utilisation of this COVID-19 cancellation policy are limited to:
official closure of the property during your booked dates due to COVID-19 restrictions
an inability to travel to the property during your booked dates due to official Government travel restrictions related to COVID-19. Valid circumstances are:
mandatory travel restrictions put in place by the government of France preventing travel either to the country or to the property
mandatory travel restrictions put in place by the government of your place of departure, preventing travel to France or to where the property is located
All other reasons will not be considered a valid reason to utilise the COVID-19 cancellation policy, and the standard cancellation policy will apply. These include, but are not limited to
an unwillingness to travel
an inability to travel due to medical reasons (including any related to COVID-19
individual/household stay-at-home/quarantine orders
travel advice from the government of your country of departure, which advises against all non essential travel to the country or region where the property is located, or makes it mandatory to quarantine on return from the property
This COVID-19 cancellation policy is valid up to the day of travel however there will be no refund once you have arrived in the resort should COVID-19 have any impact upon your booking once you have arrived. In this case you will be charged on a pro-rata basis for the number of nights you were in resort and refunded the rest.
All guests must have a valid travel insurance at the time of booking to cover them for any cancellations due to medical conditions relating to COVID-19.
Note: These terms are the currently active Covid-19 terms for this property. Terms are subject to change from time to time. If you have an existing booking please refer to your booking confirmation to see the terms that apply to your booking.